I can't make a purchase/payment isn't going through

When you find yourself having trouble making a purchase then here are some helpful tips that can help you.

1. Make sure you use Yaga through our app or website.

Sometimes it may happen that you’ve accidentally opened Yaga through Instagram or Facebook = it secretly opens it in Instagram web or Facebook web = they limit your actions.

Therefore, make sure to use the Yaga app or alternatively open a new browser window (e.g. Chrome or Safari) and then go to www.yaga.co.za —> Log in —> try to make a purchase

2. If you can’t make a purchase on app

Update the app or delete it from your device—> reinstall it and try again.

If you can't make a purchase via web

There could be multiple reasons why your payment is not going through - payment timeout due to delay, bank issue, bad internet connection.. Our best recommendation is for you to try again in a little while. Alternatively, you could also try to make the purchase via the Yaga app/site and try other means of payment (EFT/ OZOW/credit card).

PS! For safety reasons, only local cards are allowed so in case it's a foreign bank card (not issued in South Africa), this is why the payment is not going through.

When you have tried all of the above but still struggle to make a purchase, then please contact us via the Chat bubble seen at the bottom right corner. When putting together your message to us then please make sure to include:

a screen recording of all your steps that you are taking
a screenshot of an error sign (if it's displayed)
whether you're facing this problem on our app or on website

This way we can get a better idea what could be the cause of your issue 😊