How PUDO integrated delivery works?
Yaga has multiple integrated courier options that deliver nationwide. It is up to each Seller to decide which delivery method(s) they would like to enable for their shop. With PUDO you can book a locker automatically through Yaga to send your orders, which means you don't have to pay for the delivery.
In this article you can find answers to the following questions:
- How PUDO integrated delivery works
- What to do if you don't wish to use PUDO integration
- PUDO contact details
How PUDO integrated delivery works:
- Select a PUDO locker on Yaga
- Receive a deposit PIN code from Yaga
- Write the required information on your parcel
- Drop off the item within 36 hours
- Receive funds
Good to know
- If the Pudo locker you initially wanted to select, is full, pick a different location locker or try again later.
- Once the Seller has booked a locker, the Buyer can track their parcel by tapping Menu -> My purchases -> Details and then on the pink LOCK number which will direct them to the Pudo tracking page.
- Only tap “Select a locker” when you are ready to deliver within 36 hours. For example, if you receive an order while on holiday, wait till you are back home before you generate a pin.
- If you fail to deposit the parcel within 36 hours, you will have to book a new locker through the Pudo app and pay for the second delivery attempt up front as per usual.
- The integration is only applicable to Pudo’s locker-to-locker option.
If you do not wish to use the integration
You can also ship the item without using the integration. For this, you can ask the Buyer's shipping details via Yaga chat and book the parcel via PUDO. This means that the order won’t go to ‘Shipped’ status, but the Buyer is still able to complete the order once received —> you will receive the money for the item + delivery.
PS! Keep in mind: It is important to pack the items properly so that they aren't damaged during shipping.
PUDO takes up to 4 days to deliver the parcel. Buyer has 36h to collect the parcel.
If a Buyer doesn't collect the parcel in time and it gets returned to the Seller, then the Seller is eligible for compensation for the courier costs that have occurred. The Seller will be asked to provide proof of the incurred courier costs and proof that correct delivery information was used in the first place. The Seller will be reimbursed once they have received the parcel back and this amount is charged from the Buyer's pending payment. The remaining is refunded to the Buyer.
For courier-related requests please contact PUDO directly through their Helpline (0861 203 203), or alternatively via email (support@pudo.co.za).