My item hasn't arrived

Sellers are expected to ship out the parcels as soon as possible and preferably within 7 days after the Buyer has made a purchase, but this is the recommended time frame rather than being mandatory. You can always specify the expected delivery time by contacting the Seller via Yaga chat. You can contact the Seller via Yaga messages from Menu—> My purchases—> click on the Chat icon under the correct order.

If there's no reply from the Seller in a few days then you should contact Yaga support via the chat bubble seen in the bottom right corner