You are an important part of the Yaga community and together we can keep Yaga amazing. If you see items and users who are not up to Yaga’s standards, report them and we’ll take it from there. In case of a personal issue, you can always also block the other user. This all can be done with just a few clicks.
Reporting
Where can I find the report button?
-
From the item's view On the upper right corner there are three dots, click on them—> “Report” button is displayed
-
Clicking on a "Report" button opens a popup, allowing you to choose your reason for reporting an item:
- Choose the reason why you wish to send us the report —> click “Send” —> We have now received your complaint.
Which reason to choose?
- Abusive or rude behaviour - If you want to report a user for being abusive or rude
- Fake or counterfeit - If you suspect that the sold item or the shop is selling replica items.
- Spam hashtags - If the item description includes hashtags (inc. brand tags) which are not connected to the item being sold
- Possible fraud - If you suspect that the user doesn't actually have the item or is trying to direct the transaction outside of Yaga.
- Directing transactions outside of Yaga - if the item description or the user is directing conversation or sale outside of Yaga
PS! If the matter is order-related and you expect a response, please make sure to always reach out to our Support team by submitting a request
Lastly, we go through all the reports sent to us and look into each and every one of them = you can be sure that your complaint has been heard. Although, please keep in mind that since we do it manually then it takes us time.