How delivery works?

Yaga has multiple integrated courier options that deliver nationwide (please see detailed step-by-step guides how shipping with specific courier companies work at the very end of the article).

It is up to each Seller to decide which delivery method(s) they would like to enable for their shop.  The delivery cost will be paid extra at checkout by the Buyer.

Delivery Process 

  1. When the Seller uploads an item to Yaga they also must choose which delivery options they wish to enable. This is the view of the delivery options that the Seller will currently see: 
  2. Buyer makes a purchase (chooses a suitable delivery option at the check out process) and fills in all the necessary shipping information. Shipping cost will be added to the item price at checkout. 

  3. The Seller receives the delivery information with the order confirmation and uses it to ship the item to the Buyer and pays for the delivery --> detailed order information can be found under Menu -->My shop --> Orders. 
  4. After shipping the item, the Seller will click "Item transferred" button under Menu --> My shop --> Orders.
  5. When the Buyer receives the item and is happy with it --> they click "Item received" --> the money ( which includes the money that the Seller paid when shipping the item) will be automatically released to Seller

Here are our detailed step-by-step guides for all the courier options available on our platform:

PS! Keep in mind: It is important to pack the items properly so that they aren't damaged during the shipping.

Once the Buyer has collected the item, they click on the "Item received" button in Yaga --> transaction successfully completed. After order completion the deposited money for the item and delivery is released to the Seller's Yaga wallet. 

Aramex

  1. Go to your nearest Aramex point (see all locations HERE).
  2. Buy a sleeve. This will cost you R99.99.
  3. Fill out the Waybill online - visit storetodoor.aramex.co.za

    1. Click on 'Create a shipment'
    2. Important: Fill in the waybill number - this will link your digital waybill to your shipment. You'll find the waybill number from the Aramex sleeve.
    3. Complete the digital waybill information (find the info from Yaga: Menu --> My shop --> Orders --> Details --> Delivery).
  4. Drop your parcel into an Aramex drop box. 
  5. Log into Yaga and click on the "Item shipped" button under the order to notify the Buyer that the order is on its way. We also recommend forwarding the parcel tracking number to the Buyer.

PAXI

  1. Go to your nearest PAXI point (see all locations HERE).
  2. Buy a bag in the size you've selected for the item in Yaga (standard or large). Make sure to use 7-9 day business service. You will pay R59.95 or R99.95 for the shipping depending on the bag size. 
  3. Fill in the necessary shipping details (find them from Menu --> My shop --> Orders --> Details --> Delivery).
  4. Drop your parcel at the counter --> You'll receive an SMS with the tracking number to confirm that the parcel has been dropped off.
  5. Log into Yaga and click on the "Item shipped" button under the order to notify the Buyer that the order is on its way. We recommend forwarding the parcel tracking number to the Buyer as well.

PUDO

  1. Pre-register the package online.
    1. Log in/ register to PUDO (www.pudo.co.za)
    2. Transfer money to your PUDO account
    3. Select the type of shipment: Locker-to-Locker
    4. Select the drop off Locker
    5. Select box size (XS R40/ S, M, L, XL R50) depending on the size you enabled for your item
    6. Fill in your contact details
    7. Select the pick up Locker and fill in the receiver's contact details (find them from Menu --> My shop --> Orders --> Details --> Delivery)
    8. Confirm details --> Booking processed --> you'll receive SMS and email with OTP confirming booking and have 36h to drop off the package
  2. Prepare the package and ensure that the following information is written on your parcel (no need for a printer):
    • Waybill number
    • Receiver's name
    • Receiver's phone number
    • Destination locker 
  3. Go to the selected locker and drop off your package by entering your deposit PIN code OR scanning the QR code.
  4. Log into Yaga and click on the "Item shipped" button under the order to notify the Buyer that the order is on its way. We recommend forwarding the parcel tracking number to the Buyer as well.
PUDO takes up to 4 days to deliver the parcel. Buyer has 36h to collect the parcel. 

PostNet

  1. Go to your nearest PostNet location (see all locations HERE).
  2. Fill out the Waybill provided by PostNet staff (find the necessary details from Menu --> My shop --> Orders --> Details --> Delivery). We encourage taking a picture of the Waybill to send to the Buyer as proof of drop-off.
  3. Place your parcel inside the courier bag provided by PostNet staff. The parcel is measured and weighed to make sure it meets the minimum requirements (see more HERE). 
  4. Pay for the courier bag. This will cost you R99.00 (for up to 5kg). Note that this is a PostNet2PostNet service.
  5. Drop your parcel at the counter. 
  6. Log into Yaga and click on the "Item shipped" button under the order to notify the Buyer that the order is on its way. 

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