How delivery works?

Yaga has multiple integrated courier options that deliver nationwide (please see detailed step-by-step guides how shipping with specific courier companies work at the very end of the article).

It is up to each Seller to decide which delivery method(s) they would like to enable for their shop. The delivery cost will be paid extra at checkout by the Buyer.

Delivery Process 

  1. When the Seller uploads an item to Yaga they also must choose which delivery options they wish to enable. This is the view of the delivery options that the Seller will currently see: 
  2. Buyer makes a purchase (chooses a suitable delivery option at the check out process) and fills in all the necessary shipping information. Shipping cost will be added to the item price at checkout. 

  3. The Seller receives the delivery information with the order confirmation and uses it to ship the item to the Buyer and pays for the delivery --> detailed order information can be found under Menu -->My shop --> Orders. 
  4. After shipping the item, the Seller will click "Item transferred" button under Menu --> My shop --> Orders.
  5. When the Buyer receives the item and is happy with it --> they click "Item received" --> the money ( which includes the money that the Seller paid when shipping the item) will be automatically released to Seller

PS! Keep in mind: It is important to pack the items properly so that they aren't damaged during shipping.

If a Buyer doesn't collect the parcel in time and it gets returned to the Seller, then the Seller is eligible for compensation for the courier costs that have occurred. The Seller will be asked to provide proof of the incurred courier costs and proof that correct delivery information was used in the first place. The Seller will be reimbursed once they have received the parcel back and this amount is charged from the Buyer's pending payment. The remaining is refunded to the Buyer. 

Here are our detailed step-by-step guides for all the courier options available on our platform:

PUDO

With PUDO you can book a locker automatically through Yaga to send your orders, which means you don't have to pay for the delivery. Please see the detailed step-by-step-guide HERE.

PAXI

With PAXI you will receive a PAXI token & PAXI Bag Voucher automatically through Yaga to send your orders, which means you don't have to pay for the delivery. Please see the detailed step-by-step-guide HERE.

Aramex - detailed step-by-step-guide HERE.

PostNet - detailed step-by-step-guide HERE.

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