Refunds

Refund Cases:

1. Item differs significantly from the photo or the description

The Buyer has the right to return the item to the Seller, if it differs significantly from the photo or the description. Please read more about Yaga return policy HERE

1. My item hasn’t arrived

We encourage reaching out to the Seller to notify them of your purchase if there's no reply in a few days contact Yaga support.

3. My item was damaged in transit

We know you had no role in packing and it is the Seller's responsibility to ensure their items are packaged safely. We will instruct the Seller to contact their Courier Helpline with the parcels tracking number as they can offer better insight and assistance with the progress and status of your deliveries. In connection with an order, the Seller will have to cancel the order as your purchase has been lost and you will not receive their goods

Where will the money be refunded?

Money from a canceled order is automatically refunded to Buyers' Yaga wallet and from there on the Buyer can choose between using it for future purchases on Yaga or paying it out to their bank account via 'My wallet' -> 'Payout to bank account'.

PS! The disclaimer of "No Returns/No Refunds" or "Return not possible" in the store descriptions has no basis, as it violates the terms of the Yaga user agreement. Therefore, the Buyer always has the right to return the product to the Seller under the conditions mentioned above.