An item that stays available after a purchase is usually because the Seller set the quantity to more than 1, or because the payment did not actually go through.
If you're the Buyer
Check under My Yaga, then My purchases, to see if the purchase went through.
- Purchase went through: the item was not marked as "Sold" because the Seller set the quantity to more than 1. The item will not automatically show as sold until the Seller manually marks it as "Sold".
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Purchase didn't go through: there can be several reasons the payment didn't process, such as a delay in the payment process or a bad internet connection. In this case:
- Check your statement to see if money was deducted. If it was, there's a chance a direct payment to Yaga's account was made. Contact Support by submitting a request below.
- If no money was deducted, try making the purchase again. If possible, try a different payment option (EFT, OZOW, or credit card) and test on both the Yaga app and website.
If you're the Seller
Check under My Yaga, then My shop orders, to see if the order went through.
- Order went through: the item was not marked as "Sold" because the quantity had been set to more than 1. If this was accidental, mark the item as sold manually by clicking on the listing, then Mark as sold.
- Order didn't go through: ask the Buyer to try again. If the payment fails, direct the Buyer to Support for further assistance. The Support team can be contacted by submitting a request below.