Seller Protection keeps you safe as a Seller on Yaga, covering your sale as long as the Buyer uses the Yaga BUY button when shopping from your store.
How Seller Protection protects you
- Collecting full payments upfront – we require Buyers to pay for both their item and shipping upfront. We hold the payment safely until the Buyer receives their order.
- Unresponsive buyers? We've got your back – in the unlikely event your Buyer is unresponsive and won't mark the item as received, we will complete the order for you so you can get paid.
- Fair return policy – if you've described the item accurately, we won't approve a refund request from the Buyer, unless you've agreed to it. Review our Return policy for more details.
- Top-rated Customer Support – in case you run into any problems, our support team is always here for you. And they are FAST! You can reach out to our Support team by submitting a request below.
PS! Payments have to be made through Yaga to ensure your protection as a Seller. Redirecting transactions outside Yaga violates our T&Cs.
What is not covered by Seller Protection
- Sales that were made outside the app/site, for example direct money transfer or cash payment.
- Items that are on our Prohibited Items List.
- Meet-in-person transactions. As a safety precaution, we advise our users to avoid these exchanges, but when necessary, we suggest meeting in a public place.