Safety is our top priority in Yaga, therefore we aim to ensure that you as a Buyer are always protected. Buyer Protection fee is applied to the applicable order value of your order automatically at checkout. The exact fee may vary depending on factors such as the applicable order value, the item category, the order type (single item or bundle), and the market in which the transaction takes place. The fee applicable to each purchase is always the one displayed at checkout.
What is Buyer Protection?
- Money safety – when a payment for an order is made in Yaga, your money will be safely deposited to Yaga. It is released to the Seller once you’ve received the item and confirm being happy with it by clicking "Item received". If the Seller doesn’t send out the item, you will be refunded in full – just let us know and we’ll take care of it. Read more about our Payment Protection.
- Return policy – if you receive the item and it is not as promised, then you have the right to return the item and get a refund for it. Please review our Return policy for more details
- Fraud protection – we have a built-in safety mechanism to protect you from fraud as long as the order is done through Yaga. We continuously monitor the activity on the site to keep it safe for everyone.
- Data protection – we will always keep your personal information safely in our data vault. It is not given to any third parties unless required by law or necessary for the process (e.g. we need to forward your shipping information to the Seller so she could ship the item).
- Support – in case you run into any problems, our fast and friendly support team is always here for you (contact us by submitting a request below).
In order to be covered by Buyer Protection, all purchases must be made through Yaga and the Buyer must make sure not to complete the order by clicking "Item received" unless happily received the item.
What isn’t covered by Buyer Protection?
- Purchases made outside Yaga. This includes direct payments made to Yaga Seller’s as well as meet in person transactions where the Buyer has paid via cash.
- General disliking of the item. Please review our Return policy for more details
As a safety precaution, we advise our users to avoid meeting up in person but when it is considered we suggest meeting in a public place.