For courier-related requests, our best suggestion is for you to contact the service provider directly as they can offer better insight and assistance on your query.
You can find their contacts below:
Pudo
https://www.pudo.co.za/contact-us.php
Paxi
https://www.paxi.co.za/contact
Aramex
https://www.aramex.com/za/en/support/help-center/customer-support
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