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How The Courier Guy integrated delivery works?

Updated

Yaga has multiple integrated courier options that deliver nationwide. It is up to each Seller to decide which delivery method(s) they would like to enable for their shop. With The Courier Guy (former Pudo) you can book a locker automatically through Yaga to send your orders, which means you don't have to pay for the delivery.

In this article you can find answers to the following questions:

  • How The Courier Guy integrated delivery works?
  • What to do if the Yaga PIN code expires?
  • Order has been shipped but the order status didn't change
  • What to do if you need a bigger locker?
  • What to do if you don't wish to use The Courier Guy integration?
  • The Courier Guy contact details

How The Courier Guy integrated delivery works:

  1. Select The Courier Guy locker on Yaga
Once you're ready to send your order on its way, open the bottom navigation bar-->'My Yaga'
-> My shop orders -> Select a locker. Proceed to select The Courier Guy locker where you will drop off the parcel.

  1. Receive a deposit PIN code from Yaga
You will use this code to open the locker door. The code is valid for 36 hours. Failure to deposit the item in 36 hours will result in cancellation of the delivery with NO REFUND, in which case you will need to cover the price of the new delivery yourself.

  1. Write the required information on your parcel
Check your order details page (navigation bar-->My Yaga-> My shop orders-> Details) and write the Buyer’s delivery details (name, pick up point and contact number) as well as your unique number on the parcel.

  1. Drop off the item within 36 hours
Go to the selected locker, enter the deposit PIN to open the locker door and send off your item. The green progress bar on your order details page will automatically update after a few minutes and the Buyer will receive a notification that their order is on the way. No need to tap on the “item shipped” button.

  1. Receive funds
As soon as the buyer receives the item and taps on the “item received” button, the funds for the item will be released to your Yaga wallet.

Good to know

  • If the locker you initially wanted to select, is full, pick a different location locker or try again later.
  • Once the Seller has booked a locker, the Buyer can track their parcel by tapping navigation bar-->My Yaga-> My purchases -> Details and then on the pink TCG number which will direct them to the their tracking page.
  • Only tap “Select a locker” when you are ready to deliver within 36 hours. For example, if you receive an order while on holiday, wait till you are back home before you generate a pin.
  • If you fail to deposit the parcel within 36 hours, you will have to book a new locker through the Pudo app and pay for the second delivery attempt up front as per usual.
  • The integration is only applicable to locker-to-locker option.

What to do if the Yaga PIN code expires?

  • If the PIN expires because you didn't drop the parcel off within 36h then you should book a new locker via your account. The order won’t go to ‘Shipped’ status, but the Buyer is still able to complete the order once received.
  • If you already shipped the item with the Yaga PIN code, but still received a PIN expiration notification or the order status didn't change then no need to worry. Signals can sometimes come through with a delay, but if you can see your parcel is on the way, then the Buyer will still be able to complete the order once received —> you will receive the money for the item.

What to do if you need a bigger locker?

Our system will automatically choose a locker size, depending on which size you had enabled on your listing.

Sellers can upgrade the locker on the spot. Step-by-step is available below on how to alter the locker size when dropping off:

  1. Enter your pin
  2. The locker will open
  3. Close the empty locker
  4. The screen will then ask if you deposited
  5. Select NO
  6. Then select box change
  7. Select the bigger box you would like to use
  8. The bigger door will open

As a Seller you must ensure that the correct size is enabled for the listing in the first place —> upgrading at the locker is at your own risk.

If you do not wish to use the integration

You can also ship the item without using the integration. For this, you can access the Buyer details from the navigation bar-->My Yaga—> My shop orders—> Details and book the parcel via your account. This means that the order won’t go to ‘Shipped’ status, but the Buyer is still able to complete the order once received —> you will receive the money for the item + delivery*.

*The delivery cost will only be released to your Yaga wallet if no booking has been made via Yaga.

PS! Keep in mind: It is important to pack the items properly so that they aren't damaged during shipping.

Please note that if it is a bundle order, all items must be sent together in one parcel.

If a Buyer doesn't collect the parcel in time and it gets returned to the Seller, then the Seller is eligible for compensation for the courier costs that have occurred. The Seller will be asked to provide proof of the incurred courier costs and proof that correct delivery information was used in the first place. The Seller will be reimbursed once they have received the parcel back and this amount is charged from the Buyer's pending payment. The remaining is refunded to the Buyer. 

For courier-related requests please contact The Courier Guy directly through their Helpline (010 222 2300), or alternatively via email (support@thecourierguy.co.za).

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