For courier-related requests, our best suggestion is for you to contact the service provider directly as they can offer better insight and assistance on your query.
You can find their contacts below:
The Courier Guy (former PUDO)
https://thecourierguy.co.za/contact-us/
Paxi
https://www.paxi.co.za/contact
Pargo
https://pargo.co.za/contact-us/
Aramex
https://www.aramex.com/za/en/support/help-center/customer-support
Postnet
https://www.postnet.co.za/contact-postnet
When to contact Yaga Support
Most delivery-related problems are best handled directly by the courier, since they have visibility into the parcel and the physical infrastructure. However, there are situations where Yaga Support can step in to help:
Your drop-off PIN doesn't work.
The Buyer didn't collect the parcel within the collection period and it needs to be returned (please see our article on Buyer didn't collect the parcel).
When contacting Yaga Support, please include the order number in the request.