For courier-related delivery issues, contacting the service provider directly is usually the fastest way to get help, since they have visibility into your parcel and the physical infrastructure. Yaga Support can step in for specific situations.
Contact the courier directly
For courier-related requests, contact the service provider directly, as they can offer better insight and assistance on your query. You can find their contacts below:
- The Courier Guy (former PUDO): The Courier Guy contact page
- Paxi: Paxi contact page
- Pargo: Pargo contact page
- Aramex: Aramex customer support
- Postnet: Postnet contact page
When to contact Yaga Support
Most delivery-related problems are best handled directly by the courier, since they have visibility into the parcel and the physical infrastructure. However, there are situations where Yaga Support can step in to help:
- Your drop-off PIN doesn't work.
- The Buyer didn't collect the parcel within the collection period and it needs to be returned (see our article on Buyer didn't collect the parcel).
When contacting Yaga Support, include the order number in your request.