For courier-related requests, our best suggestion is for you to contact the service provider directly as they can offer better insight and assistance on your query.
You can find their contacts below:
The Courier Guy (former PUDO)
https://thecourierguy.co.za/contact-us/
Paxi
https://www.paxi.co.za/contact
Pargo
https://pargo.co.za/contact-us/
Aramex
https://www.aramex.com/za/en/support/help-center/customer-support
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