A Buyer can return an item and get a refund only if it significantly differs from the photo or description, and this article explains the conditions and how the return process works.
When a Buyer can return an item
The Buyer has the right to return the item to the Seller and get a refund only if the item received significantly differs from the photo or the description. The conditions are that the Buyer has:
- Informed the Seller within 48h after collecting the item
- Not clicked the 'Item received' button
- Made the order through Yaga
How the returning process works
- The Buyer informs the Seller about the wish to return the item and the reason(s) for it.
- The Seller shares the return details with the Buyer. Unless an alternative agreement is made, the item should be returned via the same delivery method used to ship the item in the first place, and the Seller should share the same set of details for the return that were provided by the Buyer for delivery.
- After the Buyer and the Seller have agreed upon returning the item and the Seller has shared all the necessary details, the Buyer must ship the item within 72h, unless agreed upon otherwise, and pays for the return postage.
- The Seller receives the item and cancels the order.
- The money initially deposited by the Buyer (item's price, initial delivery fee, Buyer Protection Fee) is automatically refunded to the Buyer's Yaga wallet.