When a Buyer makes an offer, you can accept, decline, or counter it, and this article explains each option and what happens next.
How offers work
- Once a Buyer makes an offer, you will receive the offer in your Messages, while the Buyer sees the offer as "pending" in theirs.
- As a Seller, you have the option to Accept, Decline, or make a Counter offer.
PS! The Buyer's offered price can't be lower than 70% of the original price.
If the offer is accepted
Once the offer is accepted, a "Buy" button will appear for the Buyer in the chat and they can proceed with the normal checkout process. The price will be automatically updated to the discounted price.
- The updated price is only visible to the Buyer who made the offer.
- Other users can still buy the item for the original price during this time, as offers do not reserve the item.
- Accepting the offer doesn't finalize the order automatically — the Buyer would still have to continue with the purchase at the checkout. The Buyer also isn't obligated to continue with the purchase.
- The accepted offer will stay active until the offer is cancelled or the item is purchased.
PS! If the Seller edits the price on the listing or marks the item as Sold, it will automatically cancel the offer.
If the offer is declined
The Buyer will receive a message that the offer has been declined, and the offer status will change from "Pending" to "Declined".
If you wish to make a counter offer
- Click "Counter offer".
- Choose the price.
The Buyer will now see the new offered price in the chat messages. The Buyer then has the option to Accept, Decline, or Counter it. Depending on which option the Buyer chooses, the same process will follow as mentioned previously.
Good to know
- Accepted offers remain valid until the item is sold or the Seller cancels the accepted offer.
- If a listing has a quantity of more than 1 item, the offer is valid for a single purchase.
- The offer price does not include the shipping fee nor the Buyer Protection fee.