If you received an offer as Seller then here are the steps to follow:
1. Once a Buyer makes an offer, you will receive the offer in your Messages while the Buyer sees the offer as "pending" in theirs. PS! Buyer offered price can't be lower than 70% of the original price
2. As a Seller you have the option to Accept, Decline, or make a Counter offer
If the offer is ACCEPTED
Once the offer is accepted, a "Buy" button will appear for the Buyer in the chat and they can proceed with the normal checkout process. The price will be automatically updated to the discounted price. PS! If the Seller edits the price on the listing or marks the item as Sold then it will automatically cancel the offer.
- The updated price is only visible to the Buyer who made the offer
- Other users can still buy the item for the oiriginal price during this time as as offers do not reserve the item.
- Accepting the offer doesn't finalize the order automatically - the Buyer would still have to continue with the purchase at the checkout. The Buyer also isn't obligated to continue with the purchase.
- The accepted offer will stay active until the offer is cancelled or item purchased.
If the offer is DECLINED
The Buyer will receive a message that the offer has been declined and the offer status will change from "Pending" to "Declined"
If you wish to make a COUNTER OFFER
You can make a counter offer to the Buyer by clicking on "Counter offer"--> choose the price. The Buyer will now see the new offered price in the chat messages. Now the Buyer has the option to Accept, Decline or Counter it. Depending on which option the Buyer chooses, the same process will follow as mentioned previously.
Good to know
- Accepted offers remain valid until the item is sold or the Seller cancels the accepted offer
- If a listing has a quantity of more than 1 item, the offer is valid for a single purchase
- The offer price does not include shipping fee nor the Buyer Protection fee.