When listing an electronic item, you should clearly disclose any wear, non-original parts, water damage, locks, software status, and battery health in your description, and this article explains what to include and why.
What to disclose in your listing
When listing an electronic item, clearly disclose the following in your description, where applicable:
- Any sign of wear or damage
- Non-original parts — e.g. replacement screen, third-party battery, aftermarket charging port.
- Water damage history, even if the device currently works fine.
- Region or network locks — for example, a phone that may not support all local carrier bands.
- Software status — if the device no longer receives software or security updates from the manufacturer.
- Battery health, where it can be measured (e.g. via your phone's battery settings).
Why full disclosure matters
The condition label you select (New, Like New, Good, Fair) sets the baseline expectation. Any flaw not disclosed in the description is grounds for a valid return, regardless of what is visible in the photos. Vague phrasing such as "see photos for any flaws" is not considered disclosure — name each flaw specifically.