After completing an order on Yaga, Buyers can leave feedback for Sellers and Sellers can leave feedback for Buyers. Your feedback helps us build a trusted community.
How to leave feedback for a Seller
- Open the completed or cancelled order via My Yaga → My purchases → Leave Feedback.
- Select a star rating from 1 to 5 and, optionally, write a short text review.
- Submit your feedback.
Note: You can update or delete your feedback at any time by going back to the purchase.
How to leave feedback for a Buyer
- Open the completed or cancelled order via My Yaga → My shop orders → Leave Feedback.
- Select a star rating from 1 to 5 and, optionally, write a short text review.
- Submit your feedback.
Note: You can update or delete your feedback at any time by going back to the purchase.
How to edit or delete your feedback
You can edit your feedback one time. Editing is possible only until the other party replies. Once they reply, your feedback is locked, even if you never edited it. Deleting your feedback is final: you can't leave a new review for the same order.
- If you're a Buyer, go to My Yaga → My purchases and find the purchase where you wish to edit or delete the feedback. If you're a Seller, go to My Yaga → My shop orders and find the order where you wish to edit or delete the feedback.
- Open the Seller's or Buyer's profile by clicking on their username.
- Open their Reviews tab under their profile and find your feedback.
- Choose Edit to change your rating or review, or Delete to remove it entirely.
- Confirm your changes.
Why did the Edit or Reply button disappear?
The Edit, Delete, and Reply buttons are shown only while the action is still available. There is no error message. If a button is gone, one of these applies:
- You already used your one edit.
- The other party replied to your feedback, so it's now locked.
- The feedback or reply was deleted, which is final.
Automatic feedback on completed orders
If no feedback is left within 4 days of the order being completed, a 5-star rating is added automatically. Automatic feedback contains only the star rating and no text review.
You can replace an automatic rating within 30 days of the order being completed. Open the order and leave your own feedback to override the automatic one. Replacing an automatic rating with your own feedback doesn't count as your one edit. You can still edit your feedback once afterwards.
Good to know
- Feedback is available for both completed and cancelled orders.
- Feedback can be left within 30 days of the order being completed or cancelled.
- The Seller/Buyer can leave one reply to your feedback. They can edit their reply once and delete it once. A deleted reply can't be replaced with a new one.
- All reviews and replies are checked by our moderation system before they go live, for content like profanity or sharing fraudulent links. Note: Yaga does not bear responsibility on claims made by either buyers or sellers regarding orders.
- The feedback feature is available on both the Yaga app (iOS & Android) and web.
Note: Any form of intimidation, harassment, or hate speech in feedback is not permitted. Reviews containing such content may be removed without notice.
How to report a review
If you receive a review that you believe breaks these rules or is otherwise inappropriate, contact our Support team by submitting a request. Include the order number and the reason you're reporting the review.