If you wish to cancel your order that hasn't been shipped yet (= purchase you made) then this can be done from the Sellers' side, hence as a first step you should contact the Seller. You can contact the Seller via Yaga messages from My Yaga—> My purchases—> click on the Chat icon under the correct order.
If you can't reach the Seller in a few days then please reach out to our Support team by submitting a request below.
If the Seller has already shipped the item, the order can't be cancelled immediately. In this case:
Contact the Seller via Yaga chat and let them know you no longer wish to receive the item.
The Seller can cancel the order only once they've received the item back.
Please note that if you requested the cancellation after the order was already shipped or the delivery was booked, the initial delivery fee + return delivery may be deducted from your refund.
For future reference, Sellers are expected to ship parcels as soon as possible, preferably within 7 days of purchase, but this is a recommended timeframe rather than being mandatory. You can always discuss expected delivery time with the Seller via Yaga chat.