Congratulations on your sale! Let's get your order delivered to the Buyer.
- Check your order details from the bottom navigation bar-->My Yaga--> My shop orders. Delivery information can be viewed by clicking on Details.
- With The Courier Guy, Paxi and Pargo, you can book a locker or receive a token/PIN directly via Yaga, whereas with Aramex and Postnet, you must book the parcel directly with the courier. The delivery cost will be paid extra at checkout by the Buyer. Review our guide on "How delivery works" for more details.
- If you shipped the order using one of the integrated courier options (The Courier Guy, Pargo, or Paxi), the order status will automatically change to "In-transit" once the parcel is shipped. If you shipped the order on your own (without the integration) or used "Pick up from the Seller" delivery option, click on the 'Item shipped' button in Yaga to notify the Buyer that the item is on its way. In that case we recommend forwarding the parcel tracking number to the Buyer via Yaga chat ('Chat' icon under the order).
- Once the Buyer has received the item and completed the order in Yaga, the money for the item (and also the delivery cost if you booked and paid the delivery yourself) will be released to your Yaga wallet. This money can be used for future purchases in Yaga or paid out to bank account with a click of a button (Payout to bank account).
Have more questions? Reach out to our Support team by submitting a request below.