Shipping with PostNet means booking and paying for delivery directly via the courier, and this article explains how the PostNet delivery process works step by step.
Yaga has multiple integrated courier options that deliver nationwide. It is up to each Seller to decide which delivery method(s) they would like to enable for their shop.
With PostNet, the delivery must be booked and paid directly via the courier company. The delivery cost will be paid extra at checkout by the Buyer and will be released to the Seller along with the item price once the Buyer has completed the order.
How PostNet delivery works
- Go to your nearest PostNet location (see all locations on the PostNet website).
- Fill out the Waybill provided by PostNet staff. Find the necessary details under My Yaga → My shop orders → Details → Delivery from the bottom navigation bar. We encourage taking a picture of the Waybill to send to the Buyer as proof of drop-off.
- Place your parcel inside the courier bag provided by PostNet staff. The parcel is measured and weighed to make sure it meets the minimum requirements (see more on the PostNet website).
- Pay for the courier bag. This will cost you R109.00 (for up to 5kg). Note that this is a PostNet2PostNet service.
- Drop your parcel at the counter.
- Log into Yaga and click the "Item shipped" button under the order to notify the Buyer that the order is on its way.
PS! It is important to pack the items properly so that they aren't damaged during shipping.
Note: If it is a bundle order, all items must be sent together in one parcel.
If the Buyer doesn't collect the parcel
If a Buyer doesn't collect the parcel in time and it gets returned to the Seller, the Seller is eligible for compensation for the courier costs incurred. The Seller will be asked to provide proof of the incurred courier costs and proof that correct delivery information was used in the first place. The Seller will be reimbursed once they have received the parcel back, and this amount is charged from the Buyer's pending payment. The remaining amount is refunded to the Buyer.
Before you ship
Before shipping, ensure your item is allowed to be shipped and complies with the courier's Terms & Conditions. Prohibited or restricted items may be delayed, returned, or refused. If you're unsure, check the courier's prohibited items list or contact them directly.
Courier-related requests
For courier-related requests, contact PostNet directly through their Helpline (0860 767 8638), or alternatively via email (callcentre@postnetsa.co.za).