Yaga has multiple integrated courier options that deliver nationwide. It is up to each Seller to decide which delivery method(s) they would like to enable for their shop. The delivery cost will be paid extra at checkout by the Buyer.
How PostNet delivery works:
- Go to your nearest PostNet location (see all locations HERE).
- Fill out the Waybill provided by PostNet staff (find the necessary details from Menu --> My shop orders --> Details --> Delivery). We encourage taking a picture of the Waybill to send to the Buyer as proof of drop-off.
- Place your parcel inside the courier bag provided by PostNet staff. The parcel is measured and weighed to make sure it meets the minimum requirements (see more HERE).
- Pay for the courier bag. This will cost you R109.00 (for up to 5kg). Note that this is a PostNet2PostNet service.
- Drop your parcel at the counter.
- Log into Yaga and click on the "Item shipped" button under the order to notify the Buyer that the order is on its way.
PS! Keep in mind: It is important to pack the items properly so that they aren't damaged during shipping.
If a Buyer doesn't collect the parcel in time and it gets returned to the Seller, then the Seller is eligible for compensation for the courier costs that have occurred. The Seller will be asked to provide proof of the incurred courier costs and proof that correct delivery information was used in the first place. The Seller will be reimbursed once they have received the parcel back and this amount is charged from the Buyer's pending payment. The remaining is refunded to the Buyer.
For courier-related requests please contact PostNet directly through their Helpline (0860 767 8638), or alternatively via email (callcentre@postnetsa.co.za).